Melly Was Here

wife, mother, teacher, runner, writer, lover, fighter

L.L. Bean Just Won a Customer

on October 22, 2013

Back when Butch was in Kindergarten and Sundance was in preschool I bought them new backpacks from LL Bean.  I bought them each a Book Pack.  One in red and one in blue.  I spent a little more for them than I ever had  for  something like  a backpack,  but figured it would be worth it since they had a lifetime guarantee.

Then, six years later, the zipper on Butch’s backpack broke.  I called L.L. Bean, and explained what happened.  They didn’t even ask any questions.  They just sent me a link to a postage paid mailing label and told me that the item was on back order and it might take a while (it was back to school time).  I put that bad boy in a shoe box and shipped it off.

Yesterday, UPS delivered a brand new red Book Pack.

That easy.  I am very impressed.

I admire that.   I admire a company that not only stands by its products, but doesn’t make you feel bad for expecting it to do so.

Thanks, L.L. Bean, for respecting me and my hard-earned dollar.  I’ll be back.

7 responses to “L.L. Bean Just Won a Customer

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